Privacy Policy

Last Updated: April 14, 2026

1. Introduction

OYMOM Health Private Limited ("OYMOM Global™", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oymom.com or use any of our platforms including PashuSevak Bharat™, ZoonoTrack Bharat™, NADIS™, PashuSOS™, and Breed DNA Ledger™.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

Personal Information: Name, email address, phone number, postal address, and government-issued identification.
Farm/Livestock Information: Details about your livestock, farm location, herd size, and animal health records.
Transaction Information: Payment details, insurance claims, and service history.
Technical Information: IP address, browser type, device information, and usage data.
Location Data: GPS coordinates for field service delivery and emergency response.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our platforms and services
Process insurance claims and veterinary service requests
Improve, personalize, and expand our services
Communicate with you about updates, promotions, and support
Detect and prevent fraud and security incidents
Comply with legal obligations and regulatory requirements
Conduct research and analytics to improve animal health outcomes

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, we process your personal data under the following legal bases:

Consent: You have given clear consent for us to process your data.
Contract: Processing is necessary for a contract we have with you.
Legal Obligation: Processing is necessary for compliance with a legal obligation.
Legitimate Interests: Processing is necessary for our legitimate business interests.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, data hosting, and customer support.
Government Authorities: When required by law or to protect public health (e.g., disease outbreak reporting).
Insurance Partners: For processing claims and verifying coverage.
Veterinary Professionals: To facilitate service delivery and emergency response.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

End-to-end encryption for sensitive data
Secure data centers with access controls
Regular security audits and penetration testing
Staff training on data protection practices
Multi-factor authentication for system access

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain data for 7 years from your last interaction with our services.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data ("right to be forgotten").
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a machine-readable format.
Right to Object: Object to certain processing activities.

To exercise these rights, contact us at privacy@oymom.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for website functionality.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@oymom.com
Phone: +91 9525292403
Address: OYMOM Health Private Limited, [Your Registered Address], Patna, Bihar, India
Data Protection Officer: dpo@oymom.com